Billing

Mons Royale Ltd owns and operates store-au.monsroyale.com Billing is completed in Australian dollars and all amounts displayed are inclusive of GST. The biller on your statement will be Mons Royale Limited. Refunds can only be issued via your original payment method or alternatively via store credit.

 

Credit card Transactions

We accept payment via Visa, Mastercard or Amex. Transactions are processed by our payments partner eWay using the highest industry standard - PCI DSS. Your card details are not stored on our servers.

 

Order Confirmation

Once you’ve completed your order online you will receive an order confirmation e-mail. If you don’t receive an order confirmation e-mail from us, first check your junk folder in case our emails are buried in there. If you still haven’t heard from us, let us know at store-au@monsroyale.com.

 

Cancel an Order

Get in touch with us immediately; we can cancel your order if it is not dispatched. However, if your order is dispatched, we can arrange a return if the items meet all the returns requirements.

 

Shipping

Orders are dispatched from Mons Royale head office in Wanaka, New Zealand. We aim to pack and ship within one business day of receiving your order. We process orders on business days (Monday to Friday). We do not process orders on the weekend or public holidays.

Shipping fees are: $7.50 on orders under $100 in value, free for all other orders.

We reserve the right to refuse orders or negotiate delivery fees.

 

Postal providers

This is a New Zealand Post International Courier track and trace service that usually takes 3-7 working days to arrive. Please refer to New Zealand Post website for more details on delivery times. Please note that these are estimate delivery times. Hold ups do occur from time to time for example due to weather conditions, world events or local customs procedures.

 

PO Boxes

We are able to deliver to PO Boxes.

 

Rural Delivery

We do ship to rural delivery addresses; shipping time may be longer to a rural address. If you are aware that your address may be difficult for couriers to reach or have other special circumstances surrounding a delivery please contact us orders@monsroyale.com to discuss your options.

 

Tracking Orders

You can track your order from your account area. You will receive an email confirming shipment of your order. This will include your tracking number with a link to track your delivery online. Note that certain local courier partners may not update all stages of delivery.

 

Lost parcel

If goods are lost or damaged in transit, please contact us within 7 business days by opening a case under the Customer Support tab in your account area or email shop@monsroyale.com If the parcel is not able to be located, we will offer you the choice of a replacement or a full refund once we have received confirmation from our carriers that delivery was not successful.